Citibot called a success for North Charleston; city will continue text message services

The Post & Courier
April 19, 2018

North Charleston will continue to use Citibot, a mobile service that allows residents to report issues to the city with a simple text message.

The city launched its partnership with Citibot in July. The local company established a number, 843-806-0204, that citizens can text to report potholes or broken street lights. The service then directs the information to city staffers, who are able to respond in real time.

After six months of use, Citibot proved itself to be more effective than the more traditional ways residents can report issues, city spokesman Ryan Johnson said. These included creating a username and submitting information via a web portal or calling the city and speaking with a staffe

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